Backed by extensive evidence and complaints submitted to DCBA, Attorney General Becerra filed a lawsuit against Curacao for practicing unsavory and illegal business practices that not only violated the trust of consumers, but in some cases left them saddled with debt.
Curacao is a large retail store chain, with nine lcations in Southern California, that actively markets its products to members of the Hispanic community – specifically low-income, Spanish-speaking, and undocumented immigrants – who lack a credit history and have minimal experience with credit card and retail installment agreements.
• Bait-and-switch advertising
• Product bundling
• Adding items and services to consumers’ contracts without their knowledge or consent
• Failing to provide notice that translated contracts are available to consumers who negotiate in Spanish
• Failing to tell consumers about return policies until after purchase
• Failing to honor return policies
• Failing to explain contract financing terms
• Failing to tell consumers about important warranty terms
• Failing to honor warranties
• Harassing and threatening consumers who fall behind on their payments
• Failing to properly serve consumer defendants in small claims cases
You can read DCBA’s press release here (available in English and Spanish). If you believe you’ve been a victimized by Curacao, contact Investigator Esther Martinez at (213) 974-9770 or email firstname.lastname@example.org.